At Waiata Shores Dental, we understand that unexpected circumstances may arise, and appointments may need to be rescheduled or cancelled. We value your time and our team works hard to accommodate our patients' scheduling needs. To ensure the smooth functioning of our clinic and to provide quality care to all our patients, we have established the following cancellation policy:

1. Advance Notice: Patients are kindly requested to provide at least 48 business hours' notice for any appointment changes or cancellations. This allows us to offer the appointment slot to another patient in need of dental care.

2. Late Cancellations and No-Shows: If a patient fails to provide at least 48 business hours for a cancellation or rescheduling, or if they do not show up for a scheduled appointment, a cancellation fee may be applied. This fee helps cover the costs associated with the reserved time and the potential loss of revenue for the clinic.

3. Cancellation Fee:
• First Late Cancellation or No-Show: A cancellation fee will be applied, and the amount will be communicated to the patient. 100% amount of the scheduled appointment.
• The cancellation fee will be amount that would have been charged for the appointment and it will be billed to the patient's account.
• This fee is not covered by insurance and is the responsibility of the patient.

- Cancellation/Rebooking 48 business hours before appointment - No Charge
- Cancellation/Rebooking 24 business hours before appointment - 50% of the scheduled appointment fee or $129, whichever is the higher amount.
- Cancellation/Rebooking/No Show on the day of the appointment - 100% of the scheduled appointment fee or $129, whichever is higher

4. Emergency Situations: Exceptions may be considered for emergencies or unforeseen circumstances, provided proper documentation (such as a medical certificate) is provided.

5. How to Cancel or Reschedule: Patients can cancel or reschedule appointments by calling our clinic during regular business hours which are updated on our website www.wsd.nz regularly. Voicemail messages left after business hours will be considered received on the next business day.

By scheduling an appointment with Waiata Shores Dental, you agree to adhere to our cancellation policy. We appreciate your understanding and cooperation, as this policy allows us to provide the best possible care to all our patients.

Thank you for choosing Waiata Shores Dental. If you have any questions or concerns about our cancellation policy, please feel free to contact us.

Please phone us on 09 391 7777 if you have any queries.